05-30-2017, 03:22 AM
hey, jade! i'm so sorry for your post getting lost in the database restore, i completely understand how frustrating that can be. the staff team are already discussing a way to someone try to compensate everyone who lost their posts or accounts or anything in the database restore, though we definitely recognize something like an eight paragraph post can't simply be re-created.
nevertheless, the database backup issue you mentioned isn't exactly something we can improve, unfortunately. the server plan we most recently purchased included an automatic database restore within 24-48 hours of a crash or error. we paid for that feature within the plan, and there is no way to further improve that instant backup unless we either spend more money or i log in every hour or whatever time to manually backup the database, to my knowledge.
though, i believe i am starting to understand what is the cause of the database issues, and am working on it currently! hopefully, that will prevent these things, as i know how absolutely crushing it can be to know your hard work was lost due to things that are not your fault in any way.
again, i apologize for the loss of your work and any stress it might have caused. the best i can do is to continue working on this issue and researching about the database backups, as i'm learning as i do this as well, i'm no professional coder myself, i'm just learning! i'll be sure you get the memo about the post loss compensation the staff team will be offering soon, as i hope that will be better than nothing!
<33 much love, and many apologies!
nevertheless, the database backup issue you mentioned isn't exactly something we can improve, unfortunately. the server plan we most recently purchased included an automatic database restore within 24-48 hours of a crash or error. we paid for that feature within the plan, and there is no way to further improve that instant backup unless we either spend more money or i log in every hour or whatever time to manually backup the database, to my knowledge.
though, i believe i am starting to understand what is the cause of the database issues, and am working on it currently! hopefully, that will prevent these things, as i know how absolutely crushing it can be to know your hard work was lost due to things that are not your fault in any way.
again, i apologize for the loss of your work and any stress it might have caused. the best i can do is to continue working on this issue and researching about the database backups, as i'm learning as i do this as well, i'm no professional coder myself, i'm just learning! i'll be sure you get the memo about the post loss compensation the staff team will be offering soon, as i hope that will be better than nothing!
<33 much love, and many apologies!